Introduction

Effective team building and staff management are critical components of successful facilities management. Facilities teams need strong leadership, collaboration, and motivation to function seamlessly and deliver high-quality service. This 5-day training course provides facilities professionals with the tools and strategies to build cohesive teams, foster a positive work environment, and manage staff effectively. Participants will learn how to motivate their teams, handle performance management, and navigate team dynamics to drive success within facilities operations.

Objectives

By the end of this course, participants will:

1. Understand key principles of team building and staff management in facilities operations.
2. Develop skills to motivate and engage employees, improving morale and productivity.
3. Learn techniques for managing team performance, resolving conflicts, and fostering collaboration.
4. Gain strategies for delegating tasks effectively and managing diverse teams.
5. Learn how to assess team dynamics, provide constructive feedback, and enhance team communication.

Who Should Attend?

This course is ideal for:

• Facilities Managers and Operations Leaders.
• Building Managers and Supervisors.
• HR professionals supporting facilities teams.
• Maintenance and Technical Team Leaders.
• Managers responsible for overseeing team performance and development.

Course Outline

Day 1: Principles of Team Building and Staff Management

• Understanding Team Dynamics
  • The importance of team building in facilities management.
  • Key factors that influence team success: Communication, trust, and collaboration.
  • Stages of team development: Forming, storming, norming, performing, and adjourning.
• Staff Management Fundamentals
  • Key responsibilities of a manager in facilities operations.
  • Balancing leadership with teamwork: Leading by example.
• Workshop: Assessing your current team dynamics and identifying areas for improvement.

Day 2: Motivating and Engaging Staff

• Motivation Theories and Techniques
  • Understanding motivation: Maslow’s Hierarchy of Needs, Herzberg’s Two-Factor Theory, and Self-Determination Theory.
  • Implementing strategies to motivate employees based on individual and team needs.
• Engagement Strategies
  • Creating a positive work environment that encourages engagement and initiative.
  • Building a culture of recognition and appreciation.
• Interactive Session: Designing an employee engagement strategy for a facilities team.

Day 3: Effective Performance Management

• Setting Clear Expectations and Goals
  • Defining roles, responsibilities, and performance expectations for facilities teams.
  • SMART goal setting and aligning goals with organizational objectives.
• Conducting Performance Reviews
  • How to give and receive feedback constructively.
  • Coaching employees for growth and improvement.
• Conflict Resolution in Team Settings
  • Identifying common sources of conflict within facilities teams.
  • Techniques for resolving conflicts quickly and professionally.
• Workshop: Conducting a mock performance review and role-playing conflict resolution scenarios.

Day 4: Delegation, Accountability, and Team Collaboration

• Delegating Tasks Effectively
  • The art of delegation: Knowing what to delegate and to whom.
  • Ensuring accountability while empowering staff.
• Building Collaborative Teams
  • Encouraging collaboration and open communication among team members.
  • Managing cross-functional teams and fostering synergies.
• Interactive Session: Delegation and collaboration exercises tailored to a facilities management setting.

Day 5: Leadership Development and Continuous Improvement

• Leadership Styles and Adaptability
  • Understanding different leadership styles: Transformational, transactional, and coaching.
  • How to adapt your leadership style to different situations and team members.
• Building High-Performing Teams
  • Strategies for creating and maintaining high-performing teams in facilities management.
  • Ensuring team alignment with organizational goals and values.
• Creating a Continuous Improvement Culture
  • Implementing strategies to encourage innovation and continual growth within teams.
  • Encouraging employee involvement in decision-making and process improvements.
• Conclusion and Certification.