Introduction

The Airport Operations Training Course provides participants with a holistic view of airport management and operations, focusing on safety, efficiency, passenger experience, and regulatory compliance. With growing passenger demand, complex security challenges, and digital transformation in aviation, airports must operate as seamless hubs of logistics, safety, and customer service.

Through case studies, simulations, and group exercises, participants will gain practical insights into the operational, commercial, and regulatory dimensions of airports.

Objectives

By the end of this program, participants will be able to:

• Understand the end-to-end processes of airport operations.

• Manage passenger, baggage, and cargo flows efficiently.

• Apply international standards (ICAO, IATA, EASA) for safety and compliance.

• Coordinate airport stakeholders (airlines, ground handling, ATC, regulators).

• Optimize airport capacity, resources, and crisis management.

• Apply new technologies (AI, biometrics, digital twin) in airport operations.

Who Should Attend

• Airport Operations Managers & Supervisors.

• Airline Ground Operations & Station Managers.

• Aviation Regulators and Civil Aviation Authority staff.

• Ground Handling, Baggage, and Cargo Managers.

• Professionals seeking a career in airport management.

Delivery Methodology

• Expert-led sessions with real-world aviation cases.

• Workshops & simulations on terminal, apron, and emergency operations.

• Case studies from major international airports.

• Group discussions & exercises to solve real operational challenges.

• Capstone simulation: managing a full airport operations scenario.

5-Day Course Structure with Morning & Afternoon Sessions

Day 1 – Introduction to Airport Operations

Morning Session

• Airport as a system: airside, landside, and terminal operations.

• Key stakeholders: airlines, ATC, ground handling, regulators.

Afternoon Session

• ICAO, IATA, EASA standards and compliance.

• Case study: operational lessons from hub airports.

Day 2 – Passenger & Baggage Operations

Morning Session

• Passenger processing: check-in, security, immigration, boarding.

• Passenger experience and service quality (KPIs, IATA ACI standards).

Afternoon Session

• Baggage handling systems: efficiency and tracking.

• Simulation: managing disruptions in baggage flow.

Day 3 – Airside & Ground Operations

Morning Session

• Aircraft turnaround management (fueling, catering, cleaning, boarding).

• Apron and ramp safety standards.

Afternoon Session

• Coordination between ATC, airlines, and ground handlers.

• Workshop: optimizing turnaround time under constraints.

Day 4 – Cargo, Safety & Crisis Management

Morning Session

• Air cargo operations: handling, security, and customs.

• Dangerous goods handling (ICAO/IATA DG rules).

Afternoon Session

• Emergency and crisis management (fire, medical, security threats).

• Simulation: airport emergency response exercise.

Day 5 – Technology, Sustainability & Capstone Simulation

Morning Session

• Digital transformation in airports: biometrics, AI, digital twin, self-service.

• Sustainability, green airports, and ESG practices.

Afternoon Session

• Capstone simulation: managing a full-day airport operations cycle with disruptions.

• Group presentations & peer feedback.

• Program wrap-up & certificate ceremony.