Introduction

Facilities Management (FM) is a dynamic and complex field that involves multiple stakeholders, ranging from building occupants and service providers to corporate executives and regulatory bodies. Effective stakeholder engagement is critical to ensuring project success, optimizing operations, and maintaining long-term relationships. This 5-day advanced training course is designed to equip FM professionals with the strategic communication and leadership skills needed to engage stakeholders effectively, manage expectations, and drive successful FM project outcomes.

Course Objectives

By the end of this training program, participants will:

• Understand the importance of stakeholder engagement in FM projects.

• Develop advanced communication and leadership skills tailored for FM professionals.

• Learn strategies for identifying, analyzing, and managing stakeholders.

• Gain insights into leveraging technology and data for stakeholder engagement.

• Address future challenges such as sustainability, digital transformation, and evolving workspaces.

• Improve conflict resolution and negotiation skills within FM settings.

• Apply best practices in stakeholder management through case studies and real-world applications.

Who Should Attend?

This course is designed for:

• Facilities Managers and Directors

• FM Project Managers

• Operations and Maintenance Managers

• Corporate Real Estate Professionals

• Workplace Strategists

• Procurement and Vendor Management Professionals

• Health, Safety, and Environmental (HSE) Officers

• Anyone involved in FM-related stakeholder interactions

Course Outline

Day 1: Foundations of Stakeholder Engagement in FM

• The evolving role of Facilities Management in modern organizations

• Key stakeholders in FM projects: internal vs. external

• Understanding stakeholder expectations and concerns

• The psychology of stakeholder engagement: trust, influence, and persuasion

• Stakeholder mapping and analysis techniques

• Interactive Workshop: Identifying and categorizing stakeholders in FM projects

Day 2: Communication Strategies for Effective Engagement

• Crafting clear and compelling messages for different stakeholders

• Verbal and non-verbal communication strategies

• Leveraging digital communication tools and platforms

• Crisis communication and managing stakeholder concerns

• Storytelling and data visualization for impactful presentations

• Practical Exercise: Developing a stakeholder communication plan

Day 3: Leadership and Influence in FM Stakeholder Management

• Modern leadership approaches in FM

• Emotional intelligence and its role in stakeholder engagement

• The power of collaboration: building high-performance FM teams

• Negotiation techniques for resolving stakeholder conflicts

• Ethical considerations in FM decision-making

• Case Study: Successful FM stakeholder engagement strategies

Day 4: Future-Proofing Stakeholder Engagement in FM

• Emerging trends in FM and their impact on stakeholder management

• Sustainability and ESG (Environmental, Social, Governance) considerations

• Digital transformation in FM: AI, IoT, and Smart Buildings

• Hybrid workspaces and evolving stakeholder expectations

• Legal and regulatory developments affecting FM projects

• Panel Discussion: Preparing for the future of FM stakeholder engagement

Day 5: Application, Implementation, and Real-World Scenarios

• Designing stakeholder engagement frameworks for FM projects

• Monitoring and measuring stakeholder satisfaction

• Change management strategies in FM projects

• Overcoming resistance and fostering a culture of collaboration

• Final Group Exercise: Creating a stakeholder engagement strategy for a real-world FM project

• Course Wrap-Up: Key takeaways, Q&A, and certification distribution

Conclusion

This 5-day advanced training course provides FM professionals with the tools, strategies, and insights needed to navigate the complexities of stakeholder engagement. By integrating modern leadership practices, technology, and future-focused strategies, participants will be well-equipped to drive success in their FM projects and organizations.