Introduction

Facilities Management (FM) is evolving rapidly, driven by technological advancements, sustainability goals, and hybrid work models. Effective communication and organizational behavior are crucial in managing diverse teams, optimizing workflows, and ensuring high service standards. This training provides modern strategies and practical tools to enhance interpersonal skills, leadership effectiveness, and organizational culture in FM.

Course Objectives

By the end of this course, participants will:
✅ Understand organizational behavior principles and their impact on FM teams.
✅ Develop advanced communication skills for internal and external stakeholders.
✅ Learn to manage multigenerational and multicultural teams in FM.
✅ Enhance decision-making, conflict resolution, and negotiation skills.
✅ Implement digital communication tools and AI-driven FM strategies.
✅ Adapt to future trends in organizational behavior for improved performance.

Who Should Attend?

This course is ideal for:
✔ FM professionals (managers, supervisors, coordinators).
✔ HR personnel handling FM workforce management.
✔ Team leaders & department heads in FM organizations.
✔ Project managers involved in FM operations.
✔ Aspiring leaders in the FM industry.

Day 1: Foundations of Organizational Behavior in FM

🔹 The role of organizational behavior in modern FM
🔹 Key challenges: employee engagement, motivation, and retention
🔹 Cultural intelligence: Managing diverse FM teams
🔹 Behavioral science in FM leadership
🔹 Case Study: Improving FM staff performance through behavioral change

Day 2: Communication Dynamics in FM Organizations

🔹 Effective communication strategies in FM operations
🔹Crisis communicationin
🔹 **Emotional intelligence (EQ) and its role in FM leadership
🔹 The shift towards digital communication & AI-driven collaboration tools
🔹 Workshop: Improving FM communication through real-world scenarios

Day 3: Conflict Management and Team Collaboration

🔹 Identifying common sources of conflict in FM workplaces
🔹 Strategies for conflict resolution and negotiation
🔹Team collaboration in hybrid and remote FM settings
🔹Psychological safety:Enco
🔹 Role-play: Handling tough conversations and disputes

Day 4: Leadership, Change Management & Decision-Making

🔹 Transformational leadershipin
🔹Leading FM teams through industry shifts
🔹 *Data-driven decision-making in FM operations
🔹 **SunSustainability and ESG communication for FM professionals
🔹 TryImplementing leadership strategies in FM challenges

Day 5: The Future of Organizational Behavior in FM

🔹 The impact of AI, automation, and IoT on FM teams
🔹 Workplace well-being and mental health strategies
🔹 Future-ready FM teams: Upskilling and adaptability
🔹Case study discussion & action planning for participants
🔹 **Final assessment and feedback session

Conclusion & Certification

Participants will receive a certificate of completion and a customized action plan to implement best practices in their FM roles.