Introduction:
This advanced course on “Negotiation Skills for Administrative Staff” provides administrative professionals with the skills and techniques needed to negotiate effectively in various business scenarios. Participants will learn how to communicate persuasively, manage conflicts, and reach mutually beneficial agreements.

Course Objectives:

• To develop key negotiation skills tailored for administrative roles.
• To learn how to prepare for and engage in successful negotiations.
• To enhance communication skills for persuading and influencing others.
• To handle difficult negotiations and resolve conflicts constructively.
• To understand different negotiation styles and adapt accordingly.

Who Should Attend:
This course is ideal for:

• Administrative professionals and office managers involved in negotiations.
• Individuals responsible for managing vendor relations, contracts, or team collaboration.
• Professionals seeking to enhance their negotiation and conflict resolution skills.
• Anyone looking to strengthen their ability to influence and persuade in business settings.

Day 1: Fundamentals of Negotiation

• Introduction to Negotiation
  • Defining negotiation and its importance in business.
  • Types of negotiation (distributive, integrative, etc.) and when to use each.
• Preparing for Negotiation
  • Steps to prepare for a negotiation: research, goal setting, and strategy development.
  • Understanding the interests and goals of all parties involved.
• Setting Objectives and Limits
  • Determining your BATNA (Best Alternative to a Negotiated Agreement).
  • Setting clear negotiation goals and understanding your limits.

Day 2: Communication in Negotiation

• Effective Communication Techniques
  • Using verbal and non-verbal communication to influence negotiations.
  • Building rapport and trust with the other party.
• Active Listening and Questioning
  • Techniques for active listening to understand the other party’s needs.
  • Asking the right questions to uncover important information.
• Managing Emotions in Negotiation
  • Strategies for staying calm and composed under pressure.

Day 3: Negotiation Strategies and Tactics

• Negotiation Tactics
  • Common negotiation tactics (anchoring, framing, etc.) and how to counter them.
  • Techniques for making persuasive offers and counteroffers.
• Collaborative vs. Competitive Negotiation
  • Understanding when to adopt a collaborative or competitive approach.
  • Balancing assertiveness with cooperation for win-win outcomes.
• Overcoming Impasses
  • Strategies for breaking deadlocks and finding creative solutions.

Day 4: Handling Difficult Negotiations

• Dealing with Difficult Personalities
  • Techniques for handling tough negotiators and challenging situations.
  • How to manage aggressive or uncooperative counterparts.
• Conflict Resolution in Negotiations
  • Resolving conflicts and disagreements during negotiations.
  • Turning conflict into constructive discussions.
• Negotiating in High-Stakes Situations
  • Managing stress and pressure in high-stakes negotiations.

Day 5: Closing the Negotiation

• Finalizing Agreements
  • Techniques for ensuring agreements are clear and mutually beneficial.
  • Avoiding common mistakes when closing negotiations.
• Post-Negotiation Analysis
  • Reviewing the negotiation process to identify strengths and areas for improvement.
  • Documenting agreements and follow-up actions.
• Final Wrap-up and Evaluation
  • Practical exercises in negotiation scenarios.
  • Self-assessment and feedback session.
  • Developing a personal action plan for negotiation skills improvement.