Introduction

Leadership in Facilities Management (FM) is more than managing buildings and resources—it’s about driving strategic decisions, optimizing operations, inspiring teams, and aligning facilities with organizational success. As the FM industry evolves with new technologies, sustainability mandates, and workplace demands, leaders must possess the skills to navigate complexity, adapt to change, and deliver results.

This 5-day intensive course equips participants with the advanced leadership tools, strategies, and frameworks necessary to excel in facilities management. Combining technical expertise with soft skills like communication, decision-making, and innovation, this program is designed to transform facilities professionals into visionary leaders capable of steering their organizations toward operational excellence and strategic growth.

Course Objectives

By the end of the course, participants will:

1. Master Leadership Principles: Build a foundation of leadership skills tailored to the unique challenges of facilities management.
2. Enhance Strategic Thinking: Develop the ability to align FM strategies with long-term organizational goals.
3. Strengthen Decision-Making Skills: Learn to analyze complex problems, make high-impact decisions, and lead during crises.
4. Foster High-Performing Teams: Motivate and manage multidisciplinary teams to achieve operational and strategic excellence.
5. Optimize Operational Performance: Apply resource management, performance monitoring, and risk mitigation techniques for efficient operations.
6. Leverage Technology and Innovation: Understand how IoT, AI, and other emerging technologies can revolutionize facilities leadership.
7. Navigate Change Effectively: Manage change and innovation while overcoming resistance within teams and organizations.
8. Build a Visionary Leadership Roadmap: Design a personalized leadership plan for continuous growth and impact.

Target Audience

This course is tailored for professionals with leadership roles or aspirations in facilities management, including:

• Facilities Managers and Directors
• Operations and Maintenance Managers
• Corporate Real Estate Managers
• Senior Engineers and Technical Managers
• Workplace Experience and Occupancy Managers
• Project Managers in Infrastructure and FM Development
• Sustainability Leaders in Facilities Operations
• C-Suite Executives Overseeing Facilities or Real Estate
• Aspiring Facilities Leaders Seeking Advancement

Whether you’re an experienced FM professional seeking to enhance your leadership capabilities or a future leader aspiring to transform your career, this course is designed for you.

Course Outline

Day 1: Foundations of Leadership in Facilities Management

Session 1: The Role of a Leader in Facilities Management

• What Makes an Effective FM Leader in the Modern Workplace?
• Balancing Operational Excellence with Strategic Responsibilities
• The Evolving Role of FM Leaders in Driving Organizational Success

Session 2: Leadership Frameworks and Styles

• Key Leadership Styles and Their Relevance in FM
• Adapting Leadership Styles to Situations and Teams
• Emotional Intelligence in Leadership: Building Trust and Engagement

Session 3: Vision and Strategic Alignment

• Developing a Vision for Facilities Excellence
• Aligning Facilities Strategies with Corporate Mission and Goals
• Building Long-Term Resilience in FM Practices

Activity: Self-Assessment – Discovering Your Leadership Strengths and Areas for Growth

Day 2: Communication, Collaboration, and Stakeholder Engagement

Session 1: Strategic Communication for FM Leaders

• Principles of Clear, Concise, and Impactful Communication
• Managing Upward, Downward, and Lateral Communication
• Handling Difficult Conversations and Resolving Conflicts

Session 2: Engaging and Managing Stakeholders

• Identifying Key Internal and External Stakeholders
• Building Strong Relationships and Fostering Collaboration
• Negotiation Tactics to Balance Stakeholder Interests

Session 3: Building and Leading High-Performance Teams

• Recruiting, Training, and Retaining Top FM Talent
• Empowering and Motivating Teams for Peak Performance
• Leading Diverse and Multidisciplinary Teams Effectively

Activity: Role-Playing Scenarios – Managing Stakeholders and Team Dynamics

Day 3: Decision-Making, Problem-Solving, and Innovation

Session 1: Decision-Making in Complex Facilities Environments

• Decision-Making Models for FM Leaders
• Analyzing Data and Metrics to Drive Informed Decisions
• Avoiding Common Decision-Making Pitfalls

Session 2: Problem-Solving and Crisis Leadership

• Identifying and Addressing Root Causes of Issues
• Leading During Crises: Case Studies in Emergency FM Management
• Developing Contingency Plans and Business Continuity Strategies

Session 3: Leading Innovation in Facilities Management

• Encouraging a Culture of Continuous Improvement and Creativity
• Implementing Emerging Technologies for FM Operations
• Overcoming Resistance to Change Within Teams and Organizations

Activity: Workshop – Solving a Real-World Facilities Management Challenge

Day 4: Operational Excellence and Risk Management

Session 1: Optimizing Resources and Budgets

• Effective Budgeting and Financial Planning for FM
• Strategies for Cost Management and Resource Allocation
• Leveraging Analytics and Tools for Resource Optimization

Session 2: Performance Management and Continuous Improvement

• Identifying and Measuring Key Performance Indicators (KPIs)
• Conducting Performance Reviews for Teams and Facilities Operations
• Utilizing Feedback Loops for Continuous Improvement

Session 3: Risk Management and Resilience

• Identifying Operational, Financial, and Compliance Risks in FM
• Building a Risk Management Framework for Facilities Operations
• Ensuring Resilience Through Robust Crisis Preparedness Plans

Activity: Case Study – Developing a Comprehensive Risk and Performance Plan

Day 5: Strategic Leadership and Future Trends

Session 1: Strategic Planning for FM Leadership

• Crafting Long-Term Strategic Plans for Facilities
• Adapting FM Strategies to Evolving Organizational Needs
• Preparing for Industry Disruptions and Opportunities

Session 2: Future Trends in Facilities Management

• The Role of AI, IoT, and Smart FM in Transforming Leadership
• The Impact of Sustainability and ESG Goals on Facilities Operations
• Addressing Workplace Evolution: Remote Work, Hybrid Models, and Well-Being

Session 3: Leadership Development Roadmap

• Reflecting on Your Leadership Goals and Strengths
• Designing a Personal Leadership Development Plan
• Building a Vision for Impactful Leadership in FM

Activity: Group Exercise – Developing a Visionary Leadership Roadmap for Facilities Management

Course Delivery Methods

• Interactive Sessions: Facilitated by expert FM leaders with global experience.
• Real-World Case Studies: Analysis of successful leadership strategies in FM.
• Hands-On Workshops: Practical exercises to apply advanced leadership skills.
• Collaborative Group Discussions: Peer learning through brainstorming and problem-solving.
• Technology Demonstrations: Insight into tools and systems that support FM leadership.
• Self-Reflection Activities: Personalized assessments to identify strengths and growth areas.

Key Takeaways

• Gain advanced leadership skills tailored to facilities management challenges.
• Learn to effectively manage teams, stakeholders, and operational resources.
• Develop strategies to optimize performance, reduce risks, and drive innovation.
• Build a personalized leadership roadmap for career advancement and growth.
• Stay ahead of industry trends, technologies, and evolving workplace needs.