Introduction

In an increasingly competitive and dynamic environment, facilities managers must ensure that operations are efficient, cost-effective, and aligned with organizational goals. Six Sigma provides a data-driven methodology to identify inefficiencies, minimize defects, and enhance overall performance. This 5-day course equips participants with the knowledge and tools to implement Six Sigma principles in facilities management, enabling them to optimize processes, reduce waste, and deliver high-quality results consistently.

Objectives

By the end of this course, participants will:

1. Understand the fundamentals of Six Sigma and its relevance to facilities management.
2. Apply the DMAIC (Define, Measure, Analyze, Improve, Control) methodology to facilities-related processes.
3. Use data analysis tools to identify root causes and improve operational efficiency.
4. Integrate Six Sigma with sustainability and energy efficiency goals.
5. Build a culture of continuous improvement within their teams and organizations.

Who Should Attend?

This course is ideal for:

• Facilities Managers seeking to enhance process efficiency.
• Maintenance and Operations Managers.
• Project Managers in facilities and real estate.
• Quality Assurance and Continuous Improvement Professionals.
• Sustainability Managers focusing on process optimization.

Course Outline

Day 1: Introduction to Six Sigma and Facilities Management

• Overview of Six Sigma
  • History and evolution of Six Sigma.
  • The role of Six Sigma in improving processes and reducing variability.
• Six Sigma in Facilities Management
  • Adapting Six Sigma to maintenance, operations, and project management.
  • Key metrics for success in facilities management.
• Workshop: Identifying opportunities for Six Sigma in a facilities context.

Day 2: Define and Measure Phases

• Define Phase
  • Understanding stakeholder requirements and project goals.
  • Tools: Project charters, SIPOC (Suppliers, Inputs, Process, Outputs, Customers) diagrams.
• Measure Phase
  • Collecting and analyzing data to establish baselines.
  • Tools: KPIs, process mapping, and value stream analysis.
• Interactive Session: Developing a SIPOC diagram and identifying KPIs for a facility.

Day 3: Analyze and Improve Phases

• Analyze Phase
  • Identifying root causes of inefficiencies using data-driven methods.
  • Tools: Fishbone diagrams, Pareto charts, and hypothesis testing.
• Improve Phase
  • Implementing solutions to address root causes.
  • Techniques: Lean principles, process redesign, and error-proofing (Poka-Yoke).
• Case Study: Analyzing a real-world facilities process and proposing improvements.

Day 4: Control Phase and Sustainability Integration

• Control Phase
  • Ensuring sustainability of improvements through monitoring and control plans.
  • Tools: Control charts, checklists, and dashboards.
• Integrating Six Sigma with Sustainability Goals
  • Aligning Six Sigma projects with environmental and energy efficiency objectives.
  • Using Six Sigma to support green certifications (e.g., LEED, ISO 14001).
• Workshop: Creating a control plan for a facilities improvement project.

Day 5: Leadership, Team Building, and Future Trends

• Leadership and Team Collaboration in Six Sigma
  • Building and managing Six Sigma teams in facilities management.
  • Overcoming resistance to change and fostering a culture of quality.
• Future Trends in Six Sigma for Facilities
  • Leveraging AI, IoT, and big data in Six Sigma projects.
  • Preparing for challenges like urbanization, climate change, and smart cities.
• Conclusion and Certification.