Introduction

Understanding organizational behavior (OB) is vital for Facilities Managers (FM) because their role involves interacting with diverse teams, managing complex projects, and navigating organizational dynamics that impact day-to-day operations and long-term success. This 5-day training course delves into the principles of organizational behavior and how they apply to the facilities management field. It equips FM professionals with the knowledge to recognize behavioral patterns, improve team dynamics, enhance communication, and foster a positive organizational culture that contributes to operational efficiency and employee well-being.

Objectives

By the end of this course, participants will:

1. Understand the core principles of organizational behavior and their impact on facilities management.
2. Learn how to apply OB concepts to manage teams, projects, and stakeholders in FM environments.
3. Develop strategies for improving employee motivation, engagement, and performance in facilities teams.
4. Enhance leadership skills to effectively manage organizational change and address workplace conflicts.
5. Gain the ability to analyze and improve organizational culture to promote a positive work environment and drive operational success.

Who Should Attend?

This course is ideal for:

• Facilities Managers and Supervisors.
• Operations Managers and Coordinators in Facilities Management.
• HR Professionals working in FM departments.
• Team Leaders and Project Managers in FM.
• Senior FM professionals looking to enhance organizational effectiveness.

Course Outline

Day 1: Introduction to Organizational Behavior in FM

• Defining Organizational Behavior
  • What is organizational behavior and why is it important in FM?
  • The relationship between OB, management practices, and operational outcomes in FM.
  • Key OB concepts: Motivation, team dynamics, communication, leadership, and culture.
• The Role of Facilities Managers in Shaping OB
  • How FM professionals influence organizational behavior through their leadership and management practices.
  • Understanding the impact of facilities on employee behavior, engagement, and productivity.
  • Integrating OB concepts into FM operations for enhanced outcomes.
• Organizational Structures and Their Impact on Behavior
  • Types of organizational structures (hierarchical, flat, matrix, etc.) and how they affect behavior in FM settings.
  • How FM interacts with different departments and functional teams in varying organizational structures.
• Interactive Session: Group discussion on the challenges FM professionals face in relation to organizational behavior and team dynamics.

Day 2: Motivation and Employee Engagement in Facilities Management

• Motivation Theories and Their Application in FM
  • Key motivation theories: Maslow’s Hierarchy of Needs, Herzberg’s Two-Factor Theory, and McGregor’s Theory X and Y.
  • How to apply these theories to enhance employee motivation in FM teams.
  • Recognizing the different motivators for facilities staff and tailoring approaches to meet their needs.
• Employee Engagement in Facilities Management
  • The importance of employee engagement for operational success in FM.
  • Strategies to improve engagement and job satisfaction among FM staff.
  • Creating a positive work environment that encourages collaboration, innovation, and accountability.
• Building a Motivated Facilities Team
  • How to develop and implement motivation strategies for diverse facilities teams.
  • The role of recognition, reward systems, and career development in fostering motivation.
  • Addressing burnout and maintaining employee motivation during challenging times.
• Workshop: Participants will create an employee engagement plan for a facilities team, focusing on motivation strategies, recognition, and development.

Day 3: Leadership and Communication in Facilities Management

• Leadership Styles and Their Impact on FM Operations
  • Overview of leadership styles: Transformational, transactional, autocratic, and democratic leadership.
  • Identifying and adapting your leadership style to the needs of your FM team and organization.
  • Leading by example in FM: Building trust, setting expectations, and creating a positive work culture.
• Effective Communication in FM
  • The role of communication in organizational behavior: Improving transparency, reducing misunderstandings, and building relationships.
  • Communication styles and strategies for different team members and stakeholders.
  • Managing communication in cross-functional teams and during FM projects.
• Conflict Resolution and Problem-Solving
  • Understanding the sources of conflict in FM teams and organizations.
  • Strategies for addressing conflict and fostering collaboration.
  • Techniques for effective problem-solving and decision-making within FM departments.
• Role-Playing Exercise: Participants will practice resolving communication issues and conflicts in FM settings, using effective leadership and communication techniques.

Day 4: Organizational Culture and Change Management in FM

• Understanding Organizational Culture
  • Defining organizational culture and its influence on FM operations.
  • How FM departments contribute to shaping and maintaining organizational culture.
  • Identifying the key components of a positive organizational culture in FM settings.
• Adapting Organizational Culture to Meet FM Needs
  • Creating a culture of sustainability, safety, and efficiency within FM teams.
  • Aligning organizational values with FM operations to drive engagement and performance.
  • Measuring and assessing organizational culture in facilities management.
• Change Management in FM
  • The importance of change management when introducing new technologies, systems, or processes in FM.
  • How to manage resistance to change and guide teams through transitions.
  • Strategies for leading successful change initiatives in FM, including communication and stakeholder engagement.
• Workshop: Developing a change management plan for a facilities management project, addressing cultural and behavioral factors that may impact its success.

Day 5: Organizational Behavior in Action and Future Trends

• Analyzing Organizational Behavior Challenges in FM
  • Real-world case studies of organizational behavior challenges in FM.
  • Identifying behavioral patterns that affect FM performance and addressing them strategically.
  • Leveraging OB insights to resolve ongoing operational issues in FM teams.
• Future Trends in Organizational Behavior in FM
  • The evolving role of technology, remote work, and global teams in facilities management.
  • How AI, automation, and smart building technologies are impacting organizational behavior in FM.
  • Preparing for future organizational behavior challenges in FM, including the impact of generational shifts and diversity in the workforce.
• Building a Culture of Continuous Improvement
  • Strategies for creating an environment of continuous learning and growth in FM teams.
  • How to foster innovation and agility through organizational behavior practices.
  • Measuring the long-term impact of organizational behavior initiatives on FM operations.
• Capstone Exercise: Participants will design an organizational behavior improvement strategy for their facilities team, addressing key areas like communication, culture, and leadership.
• Conclusion and Certification.