Introduction

Operations management is a critical aspect of any organization, focusing on the efficient and effective production of goods and services. This course is designed to provide participants with a comprehensive understanding of operations management principles, tools, and techniques. Participants will explore key concepts such as process design, capacity planning, quality management, and supply chain management. Through interactive discussions, case studies, and practical exercises, this training will empower managers to optimize operations and improve organizational performance.

Objectives

By the end of this course, participants will be able to:

1. Understand the fundamental concepts and principles of operations management.
2. Analyze and design effective operational processes.
3. Develop capacity planning and inventory management strategies.
4. Implement quality management techniques to enhance product and service quality.
5. Manage supply chain operations and logistics effectively.
6. Utilize performance metrics and KPIs to evaluate operational efficiency.
7. Apply lean principles to improve operational processes and eliminate waste.

Who Should Attend

This course is ideal for:

• Managers and team leaders involved in operations and production.
• Professionals seeking to enhance their understanding of operations management.
• Employees transitioning into roles with operational responsibilities.
• Anyone interested in improving their operational skills and knowledge.

Day 1: Introduction to Operations Management

• Topics Covered:
  • Definition and Importance of Operations Management
  • Overview of Operations Management Functions and Responsibilities
  • The Role of Operations in Achieving Organizational Goals
• Activities:
  • Group discussions on personal experiences with operations management.
  • Case study analysis of effective operations management practices.

Day 2: Process Design and Analysis

• Topics Covered:
  • Understanding Process Mapping and Flowcharting
  • Analyzing and Designing Efficient Operational Processes
  • Tools for Process Improvement (e.g., Six Sigma, Lean)
• Activities:
  • Workshops on creating process maps for specific operations.
  • Group exercises to identify inefficiencies and propose improvements.

Day 3: Capacity Planning and Inventory Management

• Topics Covered:
  • Concepts of Capacity Planning: Determining Capacity Needs
  • Inventory Management Techniques: Just-in-Time (JIT) and Economic Order Quantity (EOQ)
  • Managing Supply Chain Inventory and Reducing Stockouts
• Activities:
  • Hands-on exercises to calculate capacity requirements.
  • Group discussions on inventory management challenges and solutions.

Day 4: Quality Management in Operations

• Topics Covered:
  • The Importance of Quality Management in Operations
  • Quality Control Tools and Techniques (e.g., Control Charts, Pareto Analysis)
  • Implementing Total Quality Management (TQM) Practices
• Activities:
  • Workshops on developing quality management plans.
  • Case studies on organizations successfully implementing quality management.

Day 5: Supply Chain Management and Performance Measurement

• Topics Covered:
  • Understanding Supply Chain Management: Components and Processes
  • Key Performance Indicators (KPIs) for Operations Management
  • Strategies for Improving Supply Chain Efficiency and Effectiveness
• Activities:
  • Development of individual action plans for improving operations.
  • Group presentations on supply chain management strategies.