Introduction

Leadership in facilities management goes beyond technical expertise; it requires the ability to inspire teams, manage diverse stakeholders, and drive operational efficiency while fostering a culture of safety and sustainability. This 5-day advanced training course is designed to enhance the leadership capabilities of facilities managers, focusing on strategies to lead teams effectively, communicate with impact, manage change, and align facilities operations with organizational goals. Participants will gain practical insights into leadership styles, decision-making, and how to handle the evolving challenges in facilities management.

Objectives

By the end of this course, participants will:

1. Understand various leadership styles and how to apply them effectively in facilities management.
2. Develop skills to lead and motivate cross-functional teams in a dynamic environment.
3. Gain expertise in conflict resolution, decision-making, and managing performance.
4. Learn to communicate with influence, build trust, and drive collaboration among stakeholders.
5. Explore change management strategies to adapt facilities operations to evolving organizational needs and challenges.

Who Should Attend?

This course is ideal for:

• Facilities Managers and Operations Leaders.
• Senior Facilities Coordinators and Supervisors.
• Property Managers and Maintenance Supervisors.
• Professionals aspiring to move into leadership roles within facilities management.
• Team leaders responsible for managing facilities teams, contractors, and vendors.

Course Outline

Day 1: Leadership Fundamentals in Facilities Management

• Understanding Leadership in Facilities Management
  • The evolving role of leadership in facilities management.
  • Key competencies of a successful facilities leader.
• Leadership Styles and Approaches
  • Overview of different leadership styles: Transformational, transactional, servant, and situational leadership.
  • Identifying your leadership style and adapting it to various scenarios.
• Workshop: Self-assessment and leadership style exploration.

Day 2: Leading Teams and Enhancing Performance

• Building High-Performing Teams
  • Creating a shared vision and setting team goals.
  • Motivating and engaging teams to enhance productivity and collaboration.
• Managing Cross-Functional Teams
  • Strategies for leading teams from diverse backgrounds, including contractors, vendors, and internal staff.
  • Conflict resolution and fostering positive team dynamics.
• Interactive Session: Role-playing team leadership challenges in facilities management.

Day 3: Communication and Influence in Leadership

• Effective Communication for Leaders
  • Communicating clearly, concisely, and with impact.
  • Active listening and feedback techniques.
• Building Trust and Credibility
  • Leading by example and maintaining integrity.
  • Strategies for fostering a culture of trust in your team and among stakeholders.
• Negotiation and Persuasion Skills
  • Negotiating with clients, vendors, and senior management.
  • Persuasive communication to drive alignment with organizational goals.
• Workshop: Practicing communication and persuasion techniques in leadership scenarios.

Day 4: Managing Change and Decision-Making

• Leading Change in Facilities Management
  • Understanding change management frameworks and processes.
  • Communicating and leading teams through change initiatives (e.g., new technologies, organizational restructuring).
• Decision-Making in Facilities Operations
  • Making informed, data-driven decisions in high-pressure situations.
  • Balancing short-term needs with long-term strategic objectives.
• Case Study: Developing a change management plan for a facilities-related project.

Day 5: Strategic Leadership and Future Trends

• Aligning Facilities Management with Organizational Goals
  • Understanding the strategic role of facilities management in business success.
  • Aligning facilities goals with broader organizational objectives (e.g., sustainability, operational efficiency, cost reduction).
• Future Trends in Facilities Management
  • Emerging trends: Smart buildings, IoT integration, sustainability in facilities, and workforce automation.
  • Preparing your leadership approach for the evolving landscape of facilities management.
• Conclusion and Certification.