Introduction

Leadership presence in healthcare is an essential quality for healthcare professionals who want to lead with impact, inspire trust, and guide teams effectively in high-stakes environments. The ability to exude confidence, communicate with clarity, and influence others positively is crucial in healthcare settings, where leaders must navigate complex challenges, inspire staff, and ensure quality patient care. This 5-day training course is designed to help healthcare leaders develop and enhance their leadership presence, equipping them with the skills needed to communicate more effectively, build trust with teams, and project confidence in any healthcare environment.

Objectives

By the end of this course, participants will be able to:

1. Understand the Concept of Leadership Presence: Gain insight into what leadership presence is and why it is crucial for healthcare leaders.
2. Develop Effective Communication Skills: Learn how to communicate with clarity, confidence, and authority in both verbal and non-verbal interactions.
3. Build Credibility and Trust: Understand the foundations of credibility and how to project trustworthiness and reliability as a leader.
4. Enhance Emotional Intelligence: Leverage emotional intelligence to build strong relationships with staff, patients, and colleagues.
5. Master Conflict Resolution: Learn techniques for resolving conflicts in a way that maintains professionalism and leadership integrity.
6. Project Confidence and Influence: Develop strategies to exude confidence and influence others positively, even in challenging healthcare environments.
7. Practice Leadership Presence in Real-World Healthcare Scenarios: Apply leadership presence in various healthcare settings through interactive exercises and role-playing.

Who Should Attend?

This course is ideal for healthcare professionals in leadership or managerial positions who want to strengthen their leadership presence and increase their impact. It is particularly beneficial for:

• Healthcare Managers and Administrators
• Physicians and Nurses in leadership roles
• Clinical Team Leaders and Department Heads
• Healthcare Executives and Directors
• Emerging Healthcare Leaders
• Anyone looking to improve their leadership influence and communication skills in healthcare settings

Day 1: Introduction to Leadership Presence in Healthcare

Morning:

• What is Leadership Presence?
  • Defining leadership presence in the context of healthcare
  • The impact of leadership presence on patient care, team dynamics, and organizational performance
  • The key elements of leadership presence: confidence, communication, emotional intelligence, and authenticity

Afternoon:

• The Role of Leadership in Healthcare

  • The unique challenges and responsibilities of healthcare leadership
  • How leadership presence influences staff morale, collaboration, and decision-making in healthcare settings
  • The connection between leadership presence and patient satisfaction

• Exercise: Self-Assessment of Leadership Presence

  • Participants evaluate their current leadership presence and identify areas for improvement
  • Setting personal goals for enhancing leadership presence in healthcare

Day 2: Developing Effective Communication Skills

Morning:

• Verbal Communication: Clarity and Confidence
  • The importance of clear, concise, and confident communication in healthcare leadership
  • Strategies for delivering messages with authority and impact
  • The role of active listening in effective leadership communication
  • Tailoring communication for different audiences: staff, patients, families, and executives

Afternoon:

• Non-Verbal Communication: Body Language and Presence

  • The power of body language in projecting leadership presence
  • How posture, eye contact, gestures, and tone of voice influence perception
  • Managing non-verbal cues to exude confidence and approachability

• Exercise: Practicing Effective Communication Techniques

  • Role-playing various healthcare scenarios to practice verbal and non-verbal communication skills

Day 3: Building Credibility and Trust

Morning:

• The Foundations of Credibility in Leadership
  • What makes a leader credible and how to build credibility over time
  • Key factors that influence trust: integrity, competence, consistency, and transparency
  • The importance of leading by example and modeling desired behaviors

Afternoon:

• Building Trust in Healthcare Teams

  • How trust impacts team performance, collaboration, and patient outcomes
  • Strategies for building trust with staff, colleagues, and patients
  • Addressing trust issues in healthcare settings and how to rebuild trust when it’s lost

• Exercise: Building Trust Through Communication and Action

  • Participants practice trust-building strategies in healthcare scenarios

Day 4: Leveraging Emotional Intelligence for Leadership

Morning:

• Understanding Emotional Intelligence (EI)
  • The five components of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills
  • The importance of EI for effective leadership in healthcare
  • How to assess and enhance your emotional intelligence

Afternoon:

• Using Emotional Intelligence in Leadership

  • How to use EI to navigate complex emotions in yourself and others
  • Building stronger relationships with staff, patients, and families using EI
  • How EI helps in managing stress, conflict, and decision-making in healthcare

• Exercise: Practicing Emotional Intelligence

  • Participants engage in exercises designed to enhance self-awareness, empathy, and emotional regulation

Day 5: Confidence, Influence, and Conflict Resolution in Healthcare Leadership

Morning:

• Projecting Confidence as a Healthcare Leader
  • Strategies for maintaining confidence under pressure
  • The role of self-assurance in healthcare leadership, especially during crises or challenging situations
  • Techniques for building self-confidence and staying calm in high-stress environments

Afternoon:

• Influencing Others with Leadership Presence

  • How to inspire and motivate teams using leadership presence
  • The power of persuasion and influence in healthcare decision-making
  • Ethical considerations when influencing others in healthcare settings

• Conflict Resolution and Leadership Integrity

  • The role of leadership presence in resolving conflicts constructively
  • Techniques for managing and resolving conflicts within teams or with patients
  • Maintaining professional integrity and composure during difficult conversations

• Exercise: Conflict Resolution and Leading Through Influence

  • Role-playing exercises that allow participants to practice conflict resolution and influence strategies in healthcare settings

Conclusion and Certification

• Recap of key leadership presence strategies covered in the course
• Q&A session to address any final questions or concerns
• Action plan for implementing leadership presence strategies in daily healthcare practice
• Awarding of certificates of completion and providing additional resources for continued leadership development