Introduction

Human Resources (HR) is not just the responsibility of the HR department; every manager plays a crucial role in shaping an organization’s culture, managing talent, and driving performance. In today’s fast-paced and collaborative work environment, non-HR managers must understand HR fundamentals to effectively lead and manage teams. This training course is designed to equip managers in non-HR roles with the essential HR knowledge and skills they need to effectively manage people, handle workplace issues, and contribute to organizational success.

Objectives

By the end of this 5-day course, participants will:

1. Understand the basics of HR and its relevance to their role as a manager.
2. Learn how to recruit, onboard, and retain talent effectively.
3. Gain knowledge of managing employee performance and setting clear expectations.
4. Understand key employment laws and regulations that impact day-to-day management.
5. Develop effective communication and conflict resolution skills for the workplace.
6. Learn strategies for motivating employees and fostering a positive work environment.
7. Know how to manage employee development and growth through feedback and coaching.
8. Gain an understanding of how to integrate HR best practices into everyday management activities.

Who Should Attend?

• Managers and supervisors in non-HR functions (e.g., operations, marketing, finance) looking to strengthen their HR management skills.
• Senior leaders and executives who want to enhance their understanding of HR processes and their role in talent management.
• Team leaders who are responsible for managing people but have limited exposure to HR practices.
• Project managers or department heads who need to collaborate with HR to implement HR strategies within their teams.
• Professionals looking to broaden their skill set and better manage their workforce.

5-Day Course Outline

Day 1: Introduction to HR for Non-HR Managers

• Overview of HR Fundamentals
  • What HR is and why it matters for every manager.
  • The key functions of HR: Recruitment, onboarding, training, performance management, employee relations, and compensation.
  • How HR strategies align with organizational goals and impact business success.
  • The role of non-HR managers in supporting HR initiatives.
• The Manager’s Role in HR
  • Shifting from a tactical to a strategic role in managing people.
  • Understanding the manager’s influence on employee engagement, motivation, and retention.
  • How HR functions support managers in achieving team goals.
• Building a Collaborative Relationship with HR
  • How to work effectively with the HR department.
  • Communicating HR needs and challenges to HR specialists.
  • Understanding HR policies, procedures, and tools.
• Case Study: Exploring the role of a manager in a real-world HR challenge.

Day 2: Recruiting and Onboarding Talent

• Effective Recruitment Strategies
  • Understanding the recruitment process: Job analysis, job descriptions, and job postings.
  • How to conduct effective interviews: Behavioral interviewing techniques and skills.
  • The importance of diversity, equity, and inclusion (DEI) in recruitment.
  • How managers can contribute to the recruitment process and select the best-fit candidates.
• Onboarding New Employees
  • The importance of a structured onboarding process.
  • Creating an effective onboarding experience to engage and retain new hires.
  • Understanding the role of the manager during the onboarding phase: Introduction to team dynamics, setting expectations, and providing support.
• Managing New Hire Expectations
  • Setting clear goals and expectations for new employees.
  • Fostering an inclusive and welcoming team culture.
  • Addressing challenges that new employees may face in the first 90 days.
• Workshop: Crafting a recruitment strategy and developing an onboarding plan for a new hire.

Day 3: Managing Employee Performance and Development

• Performance Management Fundamentals
  • Understanding the performance management cycle: Goal setting, feedback, and performance reviews.
  • Setting SMART goals for employees.
  • The role of managers in providing continuous feedback and monitoring progress.
• Effective Communication for Performance Management
  • How to give constructive feedback: Techniques for positive and negative feedback.
  • Conducting performance appraisals: Preparing for and conducting effective performance reviews.
  • Dealing with underperformance and providing support for improvement.
• Employee Development and Coaching
  • The importance of employee development: Providing growth opportunities and career development paths.
  • Coaching for improvement: Helping employees unlock their potential.
  • Creating a culture of feedback and continuous improvement.
• Case Study: Performance review scenarios and how to address challenges.

Day 4: Navigating Employment Law and Employee Relations

• Basic Employment Laws Every Manager Should Know
  • Key laws that affect the workplace: Equal employment opportunity, wage and hour laws, health and safety regulations, and family leave.
  • Understanding non-discriminatory practices and diversity in the workplace.
  • The importance of compliance in day-to-day management.
• Handling Employee Relations Issues
  • Building a positive employee relations environment: Communication, trust, and respect.
  • How to handle complaints and grievances effectively.
  • Dealing with difficult situations: Discipline, conflict resolution, and ensuring fairness.
• Managing Workplace Conflicts
  • Understanding common causes of conflict in the workplace.
  • Conflict resolution styles: Mediation, negotiation, and compromise.
  • Preventing conflict: Fostering a collaborative and respectful environment.
• Exercise: Role-playing conflict resolution scenarios and handling employee grievances.

Day 5: Employee Engagement, Motivation, and Retention

• Understanding Employee Engagement
  • The importance of engagement for performance, satisfaction, and retention.
  • How to assess employee engagement: Surveys, feedback, and one-on-one conversations.
  • Practical ways for managers to increase engagement in their teams.
• Motivating Employees
  • Key motivational theories and how they apply to the workplace (e.g., Maslow’s Hierarchy of Needs, Herzberg’s Two-Factor Theory).
  • How to motivate different types of employees: Intrinsic vs. extrinsic motivators.
  • Creating a work environment that fosters autonomy, recognition, and purpose.
• Retention Strategies
  • Key factors influencing employee retention: Job satisfaction, career development, and organizational culture.
  • How managers can influence retention through effective management practices.
  • Building an environment where employees feel valued and respected.
• Final Project: Developing an employee engagement and retention strategy for your team.

Final Assessment and Certification

• Assessment: A comprehensive test and practical application project that focuses on applying HR concepts to real-world management scenarios.
• Certification.