Introduction

Housekeeping is essential to creating a clean, comfortable, and welcoming environment for guests. This 5-day course provides an in-depth look at housekeeping operations management, focusing on efficiency, quality standards, and guest satisfaction. Participants will learn how to optimize housekeeping processes, manage resources, and lead a housekeeping team effectively to uphold high standards of cleanliness and service within their organization.

Course Objectives

By the end of this course, participants will:

• Understand the fundamental principles of housekeeping operations in hospitality.
• Learn best practices for cleaning, organizing, and maintaining guest rooms and public spaces.
• Develop skills in staffing, training, and managing a housekeeping team.
• Gain insights into inventory management, purchasing, and cost control for housekeeping supplies.
• Learn quality control techniques to ensure consistent and high-standard housekeeping.
• Understand health, safety, and sustainability practices in housekeeping.
• Create a strategic action plan for enhancing housekeeping operations.

Who Should Attend?

This course is ideal for:

• Housekeeping managers, supervisors, and team leads looking to improve operations.
• Hotel managers and hospitality professionals responsible for housekeeping standards.
• Aspiring hospitality managers interested in housekeeping operations.
• Business owners and entrepreneurs managing hospitality properties.
• Students and graduates in hospitality management aiming to specialize in housekeeping.

Course Outline

Day 1: Introduction to Housekeeping Operations

• Session 1: Overview of Housekeeping in Hospitality: Roles and Responsibilities
• Session 2: Understanding Guest Expectations for Cleanliness and Comfort
• Session 3: Housekeeping Standards: Establishing and Upholding Quality
• Session 4: Organizing Housekeeping Tasks and Daily Schedules

Day 2: Cleaning Procedures and Quality Control

• Session 1: Best Practices for Cleaning Guest Rooms and Public Areas
• Session 2: Implementing Quality Control Measures: Inspections and Audits
• Session 3: Room Turnover and Efficiency: Speed Without Compromising Quality
• Session 4: Handling Special Cleaning Needs and Guest Requests

Day 3: Inventory Management and Cost Control

• Session 1: Managing Housekeeping Supplies: Inventory and Stock Control
• Session 2: Purchasing and Budgeting for Housekeeping Operations
• Session 3: Reducing Waste and Implementing Cost-Saving Strategies
• Session 4: Sustainable Sourcing and Eco-Friendly Cleaning Practices

Day 4: Staffing, Training, and Team Leadership

• Session 1: Recruiting and Selecting Housekeeping Staff
• Session 2: Training Programs for Housekeeping Excellence
• Session 3: Motivating and Leading a Housekeeping Team
• Session 4: Conflict Resolution and Effective Communication in Housekeeping

Day 5: Health, Safety, and Strategic Planning

• Session 1: Health and Safety Protocols in Housekeeping
• Session 2: Ergonomics and Preventing Workplace Injuries
• Session 3: Creating a Cleanliness Culture and Upholding Hygiene Standards
• Session 4: Developing an Action Plan for Improved Housekeeping Operations