Duration: 3 Weeks (15 Days)

Introduction

Housekeeping is critical to ensuring the cleanliness, safety, and efficiency of hospitality, healthcare, and corporate facilities. This extended 3-week training course provides an in-depth understanding of housekeeping management, from daily operations and team leadership to leveraging technology and sustainability practices. Participants will gain advanced skills to optimize operations, train and manage staff effectively, and maintain compliance with health and safety regulations, preparing them to excel in the housekeeping management field.

Course Objectives

By the end of this course, participants will be able to:

1. Understand the principles and advanced practices of effective housekeeping management.
2. Plan, organize, and implement housekeeping policies and operational strategies.
3. Train and manage housekeeping staff to achieve high morale and performance.
4. Utilize innovative tools and technologies to streamline housekeeping operations.
5. Ensure compliance with health, safety, and environmental sustainability standards.
6. Address challenges such as cost control, customer satisfaction, and operational risks.

Who Should Attend?

This course is ideal for:

• Housekeeping managers and supervisors in hospitality, healthcare, and corporate sectors.
• Aspiring housekeeping professionals seeking advanced management skills.
• Facility managers overseeing housekeeping operations.
• Consultants and trainers specializing in hospitality and housekeeping.
• Business owners aiming to elevate housekeeping standards in their establishments.

3-Week Training Outline

Week 1: Foundations and Operational Excellence

Day 1: Introduction to Housekeeping Management

• Importance of housekeeping in various industries.
• Structure and role of housekeeping departments.
• Key responsibilities of housekeeping managers and supervisors.

Day 2: Housekeeping Operations Management

• Developing operations manuals for housekeeping.
• Cleaning standards and best practices for rooms and public areas.
• Tools and equipment used in professional cleaning.

Day 3: Planning and Organizing Housekeeping Work

• Scheduling and work allocation techniques.
• Room and area cleaning processes (turnovers, deep cleaning).
• Managing laundry and linen services.

Day 4: Inventory and Cost Management

• Managing inventory for cleaning supplies and equipment.
• Budgeting and cost control in housekeeping operations.
• Workshop: Preparing an operational budget and inventory system.

Day 5: Quality Assurance and Performance Monitoring

• Setting and maintaining cleaning quality standards.
• Inspections, audits, and performance tracking.
• Role-play activity: Conducting a mock housekeeping inspection.

Week 2: Leadership, Training, and Compliance

Day 6: Leadership in Housekeeping Management

• Leadership styles and techniques for effective team management.
• Motivating and inspiring housekeeping staff.
• Handling complaints and conflict resolution.

Day 7: Recruitment and Training of Staff

• Hiring processes and building a skilled housekeeping team.
• Training programs for new hires and ongoing professional development.
• Interactive Session: Conducting a staff training session.

Day 8: Communication and Collaboration

• Building strong communication channels within teams and across departments.
• Collaborating with maintenance, front desk, and other teams.
• Practical activity: Mock inter-departmental meeting on housekeeping issues.

Day 9: Health and Safety in Housekeeping

• Occupational safety standards for housekeeping operations.
• Handling hazardous materials (chemicals, biohazards).
• Emergency preparedness and response plans.

Day 10: Environmental Sustainability in Housekeeping

• Green cleaning practices and eco-friendly products.
• Waste management and recycling initiatives.
• Workshop: Developing a sustainability plan for a housekeeping department.

Week 3: Technology, Trends, and Advanced Applications

Day 11: Leveraging Technology in Housekeeping

• Housekeeping management software for scheduling, inventory, and quality checks.
• Automation in housekeeping (robotic cleaning tools).
• Case Study: Implementing technology in modern housekeeping operations.

Day 12: Emerging Trends in Housekeeping

• Adapting to industry trends: wellness, sustainability, and personalization.
• Customer-centric approaches in housekeeping.
• Discussion: Trends shaping the future of housekeeping.

Day 13: Risk Management in Housekeeping

• Identifying and mitigating operational risks.
• Dealing with pandemics and public health emergencies.
• Interactive Activity: Crisis management simulation.

Day 14: Customer Satisfaction and Feedback Management

• Ensuring excellent guest or client experiences through housekeeping.
• Collecting and analyzing customer feedback.
• Building a culture of continuous improvement.

Day 15: Capstone Project and Closing Session

• Capstone Project: Developing a comprehensive housekeeping management plan for a hotel, healthcare facility, or corporate office.
• Team presentations and feedback.
• Review of key course takeaways and final Q&A session.

Course Outcome

Participants will graduate from this 3-week program with advanced housekeeping management expertise. They will gain practical knowledge and tools to lead teams, manage operations efficiently, and implement innovative and sustainable housekeeping strategies. Equipped with these skills, participants will be ready to excel in their roles and meet the evolving demands of the housekeeping industry.