Introduction:

The hospitality industry is a fast-paced and dynamic sector, and successful project management in this field requires a deep understanding of both hospitality operations and construction or renovation processes. This 5-day course introduces participants to the essential principles of hospitality project management, from planning and budgeting to execution and post-opening operations. Whether you are involved in hotel development, restaurant setup, resort construction, or the renovation of existing properties, this course provides the tools, knowledge, and strategies to manage hospitality projects effectively, ensuring quality, timely delivery, and profitability.

Objectives:

By the end of this course, participants will:

1. Understand the unique aspects of project management within the hospitality industry.
2. Learn how to develop a detailed project plan, from concept to completion.
3. Gain knowledge in budgeting, cost management, and financing for hospitality projects.
4. Master the principles of risk management, quality assurance, and project scheduling.
5. Understand the operational and design needs of various types of hospitality projects, including hotels, resorts, and restaurants.
6. Learn strategies for managing stakeholder expectations and effective team leadership.
7. Be equipped to manage the transition from construction to operations and post-opening performance.

Who Should Attend:

This course is designed for professionals involved in managing, overseeing, or contributing to hospitality projects, including:

• Hospitality Project Managers and Coordinators
• Hotel and Resort Owners and Developers
• Architects, Engineers, and Designers in the Hospitality Sector
• Construction Managers in Hospitality
• Facilities and Operations Managers
• Consultants and Contractors in the Hospitality Industry
• Students and professionals interested in a career in hospitality project management

Course Outline:

Day 1: Introduction to Hospitality Project Management

• Session 1: Overview of Hospitality Project Management
  • Definition and Scope of Hospitality Projects
  • Key Phases in Hospitality Project Management: Concept, Design, Construction, and Operations
  • Types of Hospitality Projects: Hotels, Resorts, Restaurants, Conference Centers, and Mixed-Use Developments
• Session 2: Stakeholder Identification and Management
  • Key Stakeholders in Hospitality Projects: Owners, Designers, Contractors, Operators, and Guests
  • Managing Expectations and Effective Communication with Stakeholders
  • Building Strong Relationships with Partners, Clients, and Suppliers
• Session 3: The Project Life Cycle in Hospitality
  • From Concept to Completion: Phases of Hospitality Project Development
  • Detailed Project Planning and Scheduling
  • Setting and Managing Project Goals: Scope, Timeline, and Budget
• Activity: Group Discussion – Identifying Stakeholders and Key Phases in a Hotel Development Project

Day 2: Project Planning, Budgeting, and Financial Management

• Session 1: Developing a Project Plan
  • Conducting Feasibility Studies: Market Analysis, Site Selection, and Financial Projections
  • Project Scope Definition: Key Objectives and Deliverables
  • Risk Assessment and Mitigation Strategies in Hospitality Projects
• Session 2: Budgeting and Cost Management
  • Understanding Hospitality Project Costs: Construction, Design, and Operational Costs
  • Creating a Detailed Project Budget and Financial Plan
  • Managing Contingencies and Staying Within Budget
• Session 3: Financing Hospitality Projects
  • Types of Financing Options: Equity, Loans, and Joint Ventures
  • Understanding ROI and Financial Performance Metrics in Hospitality Projects
  • Negotiating Contracts with Investors, Lenders, and Stakeholders
• Activity: Hands-on Exercise – Creating a Sample Budget for a Hotel Renovation Project

Day 3: Project Design and Construction Management

• Session 1: Design Considerations for Hospitality Projects
  • Guest-Centric Design: Understanding the Needs of Different Hospitality Segments (Luxury, Mid-Range, Budget)
  • Incorporating Sustainable Design and Green Building Practices (LEED Certification)
  • Design Trends in Hospitality: Smart Hotels, Eco-Friendly Designs, and Wellness Tourism
• Session 2: Managing the Construction Process
  • Overview of the Construction Phase: Contractors, Subcontractors, and Supply Chain Management
  • Ensuring Compliance with Codes, Regulations, and Safety Standards
  • Project Scheduling and Monitoring Construction Progress
• Session 3: Quality Control and Risk Management in Construction
  • Quality Assurance in Construction: Inspections, Testing, and Commissioning
  • Risk Management in the Construction Phase: Identifying, Evaluating, and Mitigating Risks
  • Health and Safety Management on the Construction Site
• Activity: Case Study – Analyzing a Completed Hospitality Project and Discussing the Challenges Faced During Construction

Day 4: Operations, Pre-Opening, and Launch

• Session 1: Transitioning from Construction to Operations
  • Key Steps in Moving from Construction Completion to Operational Readiness
  • Coordinating with Operations Teams: Training, Systems Integration, and Final Touches
  • Preparing for Pre-Opening: Hiring, Marketing, and Soft Opening Strategies
• Session 2: Guest Experience and Operational Management
  • Ensuring Operational Excellence: From Front Desk to Housekeeping to F&B
  • Creating a Seamless Guest Experience: Design, Staff Training, and Technology Integration
  • Setting Key Performance Indicators (KPIs) for Hotel Operations
• Session 3: Post-Opening Support and Management
  • Monitoring Post-Opening Performance and Addressing Operational Issues
  • Managing Guest Feedback and Continuous Improvement
  • Budgeting and Forecasting Post-Opening Performance
• Activity: Group Exercise – Creating a Pre-Opening Plan for a New Hotel, Including Staff Training, Marketing, and Guest Experience

Day 5: Trends in Hospitality Project Management and Innovation

• Session 1: Modern Trends in Hospitality Design and Development
  • Technology Integration in Hospitality: Smart Hotels, IoT, and Automation
  • The Impact of Sustainability and Eco-Friendly Development on Hospitality Projects
  • Changing Guest Expectations and the Evolution of Hospitality Spaces
• Session 2: Emerging Challenges in Hospitality Project Management
  • The Role of Data and Analytics in Optimizing Hotel Operations
  • Managing Global and Local Economic Challenges in Hospitality Projects
  • Addressing the Impact of Pandemics and Other Global Disruptions on Hospitality
• Session 3: The Future of Hospitality Project Management
  • Future Skills and Knowledge Required for Hospitality Project Managers
  • Leveraging Innovation in Design, Construction, and Operations
  • Building Resilience in Hospitality Projects: Adapting to Change and Future-Proofing
• Activity: Group Brainstorming – Exploring Future Trends in Hospitality Projects and How to Manage Them

Course Delivery:

• Interactive Lectures: Engaging discussions on the principles, processes, and challenges in hospitality project management.
• Case Studies: Real-world examples from hotels, resorts, and restaurants to highlight best practices and lessons learned.
• Workshops: Practical exercises focused on budgeting, planning, and problem-solving in hospitality projects.
• Group Activities: Collaborative sessions to analyze scenarios, develop project plans, and discuss the latest trends in hospitality project management.
• Site Visits (Optional): Visits to active hospitality projects to observe operations, design, and construction processes.