Introduction

Human resources management in the hospitality industry is essential for attracting, retaining, and developing a talented workforce that can deliver exceptional guest experiences. This 5-day course covers the unique challenges and best practices of HR management in hospitality, focusing on talent acquisition, training, employee engagement, and compliance. Participants will gain insights into effective HR strategies that foster a positive work culture, improve team performance, and align with organizational goals.

Course Objectives

By the end of this course, participants will:

• Understand the core principles of HR management within the hospitality sector.
• Learn effective recruitment, onboarding, and retention strategies.
• Develop skills in employee training, performance management, and coaching.
• Explore ways to foster employee engagement and a positive workplace culture.
• Understand labor laws, workplace safety, and compliance requirements.
• Learn conflict resolution and disciplinary procedures specific to hospitality.
• Create a customized HR action plan to enhance team performance and job satisfaction.

Who Should Attend?

This course is ideal for:

• HR professionals and managers within the hospitality industry.
• Hotel and hospitality managers seeking to improve their HR skills.
• Business owners and entrepreneurs who handle HR functions in their hospitality ventures.
• Hospitality supervisors and team leaders who want to support employee growth.
• Students and recent graduates in hospitality management and HR studies.

Course Outline

Day 1: Fundamentals of Human Resources in Hospitality

• Session 1: Introduction to HR Management in Hospitality: Key Roles and Responsibilities
• Session 2: HR Strategies for Attracting and Retaining Talent in a Competitive Market
• Session 3: Workforce Planning: Staffing Needs and Job Analysis
• Session 4: Understanding the Importance of Diversity, Equity, and Inclusion in Hospitality

Day 2: Recruitment, Selection, and Onboarding

• Session 1: Developing Effective Job Descriptions and Job Postings
• Session 2: Interviewing Techniques and Assessing Candidate Fit
• Session 3: Onboarding Best Practices to Foster Positive First Impressions
• Session 4: Building a Consistent Employer Brand for Talent Acquisition

Day 3: Employee Training, Development, and Performance Management

• Session 1: Designing and Implementing Training Programs for Skill Development
• Session 2: Leadership Development and Career Progression in Hospitality
• Session 3: Performance Management: Setting Goals, Providing Feedback, and Coaching
• Session 4: Conducting Effective Performance Appraisals and Evaluations

Day 4: Employee Engagement, Retention, and Workplace Culture

• Session 1: Strategies for Enhancing Employee Engagement and Satisfaction
• Session 2: Building a Positive Work Culture that Supports Teamwork and Respect
• Session 3: Recognizing and Rewarding Employee Contributions and Achievements
• Session 4: Developing Programs for Employee Well-Being and Work-Life Balance

Day 5: Compliance, Conflict Resolution, and HR Strategy Development

• Session 1: Understanding Employment Laws, Labor Regulations, and Compliance
• Session 2: Workplace Safety Standards and Employee Health Protocols
• Session 3: Conflict Resolution and Managing Employee Disputes Professionally
• Session 4: Creating a Strategic HR Action Plan for Long-Term Success