Introduction

The Facilities Management (FM) sector is undergoing significant transformations, driven by technological advancements, shifting workforce demographics, and the increasing demand for sustainable practices. As FM professionals prepare for the future, workforce planning becomes a critical component in adapting to these changes. This course explores how to strategically plan for the future FM workforce by focusing on skills development, recruitment strategies, technology integration, and diversity and inclusion in FM teams. By the end of this course, participants will be equipped with the tools and knowledge to create a workforce strategy that is agile, innovative, and capable of meeting the evolving demands of the FM industry.

Course Objectives

By the end of this course, participants will be able to:

• Understand the key trends shaping the future FM workforce, including automation, sustainability, and digitalization.
• Identify the skills gaps in the current FM workforce and develop strategies to close them.
• Create effective recruitment and talent retention strategies for the FM sector.
• Integrate technology into workforce planning to enhance productivity and efficiency.
• Promote diversity and inclusion in FM teams for better performance and innovation.
• Implement succession planning to ensure the continuity of leadership in FM operations.
• Develop an agile workforce that can adapt to future challenges and opportunities in the FM field.

Who Should Attend?

This course is ideal for:

• FM Managers and Leaders responsible for workforce planning, recruitment, and development.
• Human Resources (HR) Professionals working within the FM industry or managing FM-related roles.
• FM Consultants who support organizations with workforce and talent strategies.
• Project Managers focused on managing FM projects and teams.
• Training and Development Managers looking to align workforce development with future FM needs.
• Emerging FM Professionals looking to understand the future of workforce planning and career development in FM.

Day 1: Introduction to Future Workforce Trends in FM

• Key Trends Shaping the Future of FM
  • The impact of automation, artificial intelligence (AI), and machine learning (ML) on FM roles
  • Digital transformation and its effect on the FM workforce
  • The shift towards smart buildings and data-driven FM management
• The Role of Sustainability and Resilience in FM Workforce Planning
  • How sustainability drives new skill sets in the FM workforce
  • Addressing the rise of green building certifications and sustainable FM practices
  • Preparing FM teams to manage energy-efficient systems and sustainable operations
• Workforce Demographics and Changes
  • Managing an aging workforce and preparing for generational shifts in FM
  • The increasing need for diversity and inclusive leadership in FM teams
  • Understanding the role of remote work and hybrid models in FM team structures

Day 2: Identifying Skills Gaps and Building Future-Focused FM Teams

• Key Skills for the Future FM Workforce
  • Technical skills: IoT, AI, smart building management, and facility optimization
  • Soft skills: Leadership, communication, adaptability, and problem-solving in FM
  • Sustainability skills: Green building knowledge, energy management, and environmental certifications
• Assessing Current Workforce Capabilities and Gaps
  • Tools for conducting a skills audit and identifying gaps in your FM team
  • Benchmarking skills requirements against global FM standards and emerging trends
• Developing a Workforce Development Strategy
  • Creating a learning and development plan to address identified skills gaps
  • Investing in upskilling and reskilling initiatives for FM professionals
  • Implementing continuous professional development (CPD) programs to foster growth

Day 3: Recruitment and Talent Retention Strategies in FM

• Attracting Top Talent to the FM Sector
  • How to position FM as a career of choice for young professionals and emerging talent
  • Leveraging social media and branding to attract FM talent
  • Building relationships with universities, colleges, and FM training institutes
• Creating Effective Recruitment Strategies for FM Roles
  • Developing job descriptions and role profiles that align with future FM needs
  • Using data-driven recruitment techniques to find the right candidates
  • Leveraging automation and AI in the recruitment process to streamline hiring
• Talent Retention and Career Progression in FM
  • How to create a culture of employee engagement and well-being in FM
  • Providing clear career progression paths and opportunities for leadership development
  • Promoting work-life balance and diversity as part of the employee value proposition

Day 4: Integrating Technology and Innovation into Workforce Planning

• Leveraging Technology in Workforce Management
  • Tools for workforce scheduling, performance tracking, and resource allocation
  • Using data analytics to monitor team performance and optimize workforce deployment
  • The role of cloud-based solutions and mobile apps in streamlining FM operations
• Automation and Robotics in FM
  • Understanding the impact of automation on FM roles and tasks
  • How to incorporate robotic process automation (RPA) and AI-powered systems in FM operations
  • Preparing the workforce to work alongside robots and automation systems
• Driving Innovation and Agility in FM Teams
  • Encouraging a culture of innovation and continuous improvement in FM teams
  • How to foster an agile workforce capable of responding to new challenges and opportunities
  • Strategies for integrating digital transformation and smart technology into FM workflows

Day 5: Diversity, Inclusion, and Succession Planning in FM

• Promoting Diversity and Inclusion in FM Teams
  • Understanding the benefits of a diverse workforce in driving creativity and innovation
  • Strategies for creating an inclusive workplace that attracts a wide range of talent
  • Addressing unconscious bias and promoting gender equality in FM leadership
• Succession Planning for the Future FM Leadership
  • The importance of developing future leaders in FM to ensure continuity and growth
  • Building a robust leadership pipeline through mentorship, coaching, and development programs
  • Identifying high-potential employees and preparing them for leadership roles
• Building an Adaptive Workforce for the Future
  • How to create an agile, future-ready FM workforce that can embrace change
  • Preparing teams for disruptive challenges in FM, such as climate change, economic shifts, and evolving technology
  • Developing long-term strategies to ensure the resilience and success of FM teams in a rapidly changing landscape

Course Methodology

• Interactive Workshops and group discussions on workforce planning strategies
• Case Studies from organizations successfully adapting to future FM workforce needs
• Role-Playing Exercises for talent retention, diversity, and leadership succession
• Practical Tools and Templates for creating workforce plans and development strategies
• Action Planning for implementing the learnings into participants’ organizations