Introduction:

Human resources (HR) plays a crucial role in supporting the workforce and ensuring organizational success. This 5-day training course is designed for office administrators who are involved in HR-related activities. Participants will gain a solid understanding of essential HR functions such as recruitment, employee onboarding, performance management, and compliance. By the end of the course, participants will be equipped with the skills to effectively support HR tasks, contribute to a positive workplace culture, and ensure smooth HR operations in their organizations.

Objectives:

By the end of this course, participants will be able to:

1. Understand the key functions and responsibilities of HR in the organization.
2. Assist with the recruitment and selection process, including job descriptions, interviews, and offers.
3. Support employee onboarding and orientation to ensure smooth transitions.
4. Learn the fundamentals of performance management, including evaluations and feedback.
5. Understand HR compliance, labor laws, and ethical standards.
6. Maintain employee records and HR documentation securely.
7. Foster a positive workplace culture and employee engagement through HR initiatives.

Who Should Attend?

This course is ideal for:

• Office administrators who support HR departments
• Administrative assistants involved in HR functions
• Office managers and supervisors with HR responsibilities
• Anyone looking to develop a solid understanding of HR processes and procedures
• Professionals who want to learn more about the fundamentals of HR to improve workplace operations

Day 1: Introduction to Human Resources and HR Functions

Morning Session:

• Overview of Human Resources

  • What is Human Resources and why is it important?
  • Key HR functions and responsibilities (recruitment, performance management, compliance, etc.)
  • The role of an office administrator in HR

• HR Strategies and Organizational Goals

  • How HR supports business objectives and organizational culture
  • The link between HR functions and business performance
  • Understanding HR as a strategic partner

Afternoon Session:

• The Employee Lifecycle

  • Key stages: Recruitment, onboarding, performance, and separation
  • How administrators support each phase of the employee lifecycle
  • The impact of HR processes on employee engagement and retention

• Interactive Exercise:

  • Mapping out the employee lifecycle and identifying HR responsibilities at each stage

Day 2: Recruitment and Employee Selection

Morning Session:

• Recruitment Basics

  • Understanding the recruitment process: Job postings, sourcing candidates, interviews
  • Writing clear and effective job descriptions
  • Screening resumes and shortlisting candidates

• Interviewing and Selection Process

  • Best practices for conducting interviews and selecting the right candidate
  • Preparing interview questions and evaluating candidates
  • Legal considerations in the hiring process (e.g., discrimination laws)

Afternoon Session:

• Making Job Offers and Onboarding

  • Extending job offers and negotiating terms
  • Preparing for employee onboarding: Documentation, orientation, and setting expectations
  • The importance of creating a welcoming and informative onboarding experience

• Interactive Exercise:

  • Creating a sample job description and preparing an interview process

Day 3: Employee Onboarding and Orientation

Morning Session:

• Onboarding Process

  • The difference between onboarding and orientation
  • Key components of a successful onboarding program
  • Engaging employees from day one to improve retention and job satisfaction

• Orientation Checklist

  • Preparing new hire paperwork (e.g., tax forms, benefits enrollment)
  • Introducing new employees to the company culture, values, and policies
  • Setting expectations and goals for new hires

Afternoon Session:

• Building Employee Relationships

  • The importance of mentorship and peer relationships in onboarding
  • Creating a positive first-day experience for new employees
  • Supporting new hires during the initial probation period

• Interactive Exercise:

  • Designing a basic onboarding program and checklist for new hires

Day 4: Performance Management and Employee Development

Morning Session:

• Performance Management Fundamentals

  • Setting clear goals and expectations for employees
  • Types of performance reviews: Formal vs. informal evaluations
  • Providing constructive feedback and addressing performance issues

• Employee Development and Training

  • Identifying employee growth opportunities and career development
  • Supporting ongoing learning and development within the organization
  • The role of office administrators in facilitating training programs

Afternoon Session:

• Managing Employee Performance Issues

  • Addressing poor performance and corrective action plans
  • The role of HR in managing performance conflicts
  • The importance of documentation in performance management

• Interactive Exercise:

  • Role-playing feedback sessions and performance review discussions

Day 5: HR Compliance, Labor Laws, and Workplace Culture

Morning Session:

• HR Compliance and Labor Laws

  • Key labor laws and regulations (e.g., FLSA, ADA, FMLA, OSHA)
  • Understanding employee rights and employer obligations
  • How HR administrators help ensure compliance in daily operations

• Ethical HR Practices

  • Ethical considerations in HR decisions (e.g., diversity, fairness, confidentiality)
  • Addressing workplace discrimination and harassment
  • The role of HR in maintaining ethical workplace standards

Afternoon Session:

• Fostering a Positive Workplace Culture

  • The importance of workplace culture and employee engagement
  • Strategies for building trust, collaboration, and inclusion
  • Supporting wellness, work-life balance, and employee satisfaction

• Interactive Exercise:

  • Creating a strategy for fostering positive employee relations and workplace culture

Wrap-Up and Certification

• Final Review and Q&A:

  • Recap of key HR concepts and best practices
  • Open discussion and Q&A session for clarifications

• Certification of Completion:

  • Final assessment to test participants’ knowledge and skills
  • Awarding certificates to participants who pass the assessment
  • Closing remarks and next steps for further HR development