Introduction:
The CompTIA IT Fundamentals (ITF+) certification is an entry-level credential that covers the basics of IT, including hardware, software, networking, security, and troubleshooting. This course provides a solid foundation for those new to IT or those looking to gain a broad understanding of IT concepts before pursuing more advanced certifications. Participants will gain a comprehensive understanding of computer systems, how they work, and the basics of IT support and security.

Objectives:
By the end of this course, participants will be able to:

• Understand basic IT concepts, including hardware, software, and networking.
• Set up and manage basic computer systems and devices.
• Understand the role of IT support in maintaining and troubleshooting systems.
• Recognize the basic principles of security, including protection from malware and phishing.
• Identify key concepts in programming and data management.
• Prepare for the CompTIA IT Fundamentals (ITF+) certification exam.

Who Should Attend?
This course is designed for individuals who are new to IT or those looking to expand their basic knowledge in the field of information technology. It is ideal for:

• Individuals seeking a career in IT support or entry-level IT roles.
• Aspiring IT professionals who wish to build a strong foundation for further certifications (e.g., CompTIA A+ or Network+).
• Students and professionals looking to expand their technical knowledge.
• Anyone interested in understanding the basics of IT systems, networks, and security.

Day 1: Introduction to IT Fundamentals and Computer Hardware

Morning Session:

• What is IT?

  • Overview of information technology and its role in modern organizations.
  • The IT industry: IT roles, responsibilities, and career paths.
  • Key areas of IT: Hardware, software, networking, security, and troubleshooting.

• Understanding Computer Hardware

  • Introduction to computer components: CPU, RAM, motherboard, storage devices, and power supply.
  • The role of hardware in computing: How each component works together.
  • Types of storage devices: Hard drives (HDDs), solid-state drives (SSDs), and optical drives.
  • Peripheral devices: Monitors, keyboards, mice, printers, and other input/output devices.

Afternoon Session:

• Hands-On Lab: Identifying and Assembling Computer Hardware
  • Participants will identify key computer components and their functions.
  • Demonstration of assembling and disassembling a basic computer setup, including connecting hardware components.

Day 2: Understanding Software and Operating Systems

Morning Session:

• Introduction to Software

  • Types of software: System software (Operating systems) vs. application software.
  • Basic understanding of operating systems: Windows, macOS, and Linux.
  • Common applications: Word processing, spreadsheets, and media players.
  • Software installation and updates: How to install and update software, and why it’s important.

• Operating Systems Overview

  • The role of operating systems in managing hardware and software resources.
  • Basic OS functions: File management, process management, and user interfaces.
  • Operating system installation and configuration.
  • File systems: FAT32, NTFS, exFAT, and others.

Afternoon Session:

• Hands-On Lab: Navigating and Configuring an Operating System
  • Participants will navigate through the basic settings of a Windows operating system.
  • Hands-on exercises on installing and uninstalling software, configuring user accounts, and managing file systems.

Day 3: Introduction to Networking and Security

Morning Session:

• Basic Networking Concepts

  • What is a network? The role of networks in connecting devices and sharing resources.
  • Types of networks: LAN, WAN, and wireless networks.
  • Networking devices: Routers, switches, hubs, and access points.
  • IP addressing: The basics of IP addresses, DHCP, and DNS.

• Understanding the Internet and Web Technologies

  • The basics of the internet: How it works and the services it provides (web browsing, email, etc.).
  • Introduction to web browsers, websites, and cloud computing.
  • Basic networking protocols: TCP/IP, HTTP/HTTPS, FTP, and DNS.

Afternoon Session:

• Introduction to Security Fundamentals

  • The importance of cybersecurity: Protecting data, devices, and networks.
  • Types of security threats: Malware (viruses, ransomware, etc.), phishing, and hacking.
  • Security best practices: Password management, firewalls, encryption, and antivirus software.
  • The concept of authentication and access control.

• Hands-On Lab: Basic Networking Setup

  • Participants will set up a simple local area network (LAN) and configure devices to connect to the network.
  • Introduction to basic security practices, such as setting strong passwords and enabling firewalls.

Day 4: Troubleshooting and IT Support

Morning Session:

• Troubleshooting Methodology

  • The basic steps in troubleshooting IT issues: Identifying, diagnosing, and resolving problems.
  • Common IT issues: Hardware failures, software errors, network connectivity problems.
  • Tools for troubleshooting: Diagnostic tools, command line utilities (e.g., ping, ipconfig, Task Manager).

• IT Support and Customer Service

  • The role of IT support in assisting users with technical issues.
  • Customer service skills for IT support professionals.
  • The importance of clear communication and problem documentation.

Afternoon Session:

• Hands-On Lab: Troubleshooting IT Problems
  • Participants will practice troubleshooting common IT issues, such as network connectivity problems, software errors, and hardware failures.
  • Using diagnostic tools and system logs to identify and resolve issues.

Day 5: Introduction to Data Management and Basic Programming

Morning Session:

• Understanding Data Management

  • The importance of data storage, backup, and recovery.
  • Databases: Types of databases (relational and non-relational), and how they are used.
  • Data management tools: File systems, cloud storage, and database management systems (DBMS).

• Basic Programming Concepts

  • Introduction to programming: Understanding the basics of algorithms and code.
  • Popular programming languages: Python, JavaScript, and HTML.
  • Simple coding examples: Writing a basic program to print “Hello, World!” or calculate a sum.

Afternoon Session:

• Hands-On Lab: Simple Programming Exercise

  • Participants will write a simple program in Python to demonstrate basic programming concepts like loops, variables, and conditional statements.
  • Working with a simple database or file system to store and retrieve data.

• Final Review and Q&A

  • Recap of all key topics covered throughout the course.
  • Open Q&A session to address any remaining questions or challenges.
  • Certification exam to assess participants’ understanding of IT fundamentals.