Introduction

Change is inevitable, and facilities professionals must be equipped to lead and manage change within their organizations. Whether it’s implementing new technologies, transitioning to sustainable practices, or adapting to organizational growth, effective change management is essential for maintaining operational continuity and driving long-term success. This 5-day training course offers facilities professionals the tools and techniques needed to navigate change effectively, ensuring that changes are adopted smoothly and result in improved efficiency, cost savings, and enhanced workplace environments.

Objectives

By the end of this course, participants will:

1. Understand the principles and methodologies of change management in facilities management.
2. Learn how to assess the need for change and evaluate its impact on facilities operations.
3. Develop strategies for communicating and engaging stakeholders throughout the change process.
4. Gain tools for overcoming resistance to change and fostering a culture of adaptability.
5. Master techniques for implementing and sustaining change to achieve long-term success.

Who Should Attend?

This course is ideal for:

• Facilities Managers and Operations Leaders.
• Building Managers and Site Supervisors.
• Maintenance Supervisors and Technicians in leadership roles.
• Project Managers overseeing facilities-related initiatives.
• Professionals responsible for overseeing change in facilities operations, including sustainability and technology transitions.

Course Outline

Day 1: Introduction to Change Management

• The Importance of Change Management in Facilities Operations
  • Understanding the need for change in facilities management (e.g., new technologies, sustainability initiatives, organizational restructuring).
  • Key challenges and benefits of managing change effectively.
• Change Management Theories and Models
  • Overview of popular change management frameworks: Kotter’s 8-Step Process, ADKAR Model, Lewin’s Change Management Model.
  • Choosing the right model for facilities management changes.
• Workshop: Assessing a real-world change scenario in facilities management.

Day 2: Assessing the Need for Change and Evaluating Impact

• Evaluating the Need for Change
  • Identifying signals of change: Trends in technology, regulation, sustainability, and operational efficiency.
  • Conducting a readiness assessment for change.
• Impact Analysis
  • Identifying stakeholders affected by the change.
  • Evaluating the potential impact on facilities operations, costs, and staff.
• Interactive Session: Creating an impact assessment for a facilities management change project.

Day 3: Communicating and Engaging Stakeholders

• Effective Communication Strategies
  • Developing a communication plan for change: Objectives, timing, and channels.
  • Tailoring messages for different stakeholders: Senior management, staff, contractors, and tenants.
• Engaging Employees and Stakeholders
  • Building support for change through engagement and involvement.
  • Using feedback loops and surveys to gather insights and address concerns.
• Workshop: Crafting a communication and engagement strategy for a facilities management change initiative.

Day 4: Overcoming Resistance and Building a Change-Ready Culture

• Understanding Resistance to Change
  • Common reasons for resistance: Fear of the unknown, lack of trust, perceived negative impacts.
  • Identifying signs of resistance and addressing them proactively.
• Building a Change-Ready Culture
  • Fostering adaptability and resilience in your facilities team.
  • Empowering staff to take ownership of change and innovation.
• Interactive Session: Role-playing resistance scenarios and practicing strategies to overcome them.

Day 5: Implementing and Sustaining Change

• Successful Implementation of Change
  • Creating a detailed action plan for implementing change in facilities operations.
  • Managing timelines, budgets, and resources effectively.
• Sustaining Change and Measuring Success
  • Monitoring and evaluating the effectiveness of the change post-implementation.
  • Adjusting strategies and processes to ensure continuous improvement.
• Conclusion and Certification.