Introduction

Effective teams are the backbone of successful Facilities Management (FM) operations. In today’s fast-paced and ever-changing environment, Facilities Managers must lead and collaborate with diverse teams to ensure that buildings, facilities, and services run efficiently. This 5-day training course is designed to provide Facilities Leaders with the skills, tools, and strategies required to build, manage, and lead high-performing teams. Participants will learn how to foster collaboration, enhance team dynamics, and optimize performance to achieve organizational goals and drive operational success in FM.

Objectives

By the end of this course, participants will:

1. Understand the key principles of team dynamics and how to apply them to FM teams.
2. Learn how to build cohesive teams that work collaboratively to achieve shared goals.
3. Develop strategies for managing diverse teams and resolving conflicts effectively.
4. Gain insights into motivation techniques to enhance team performance and engagement.
5. Learn how to identify and leverage team strengths to maximize efficiency and productivity.
6. Build an action plan for fostering a culture of collaboration and continuous improvement within FM teams.

Who Should Attend?

This course is ideal for:

• Facilities Managers, Team Leaders, and Supervisors.
• Project Managers responsible for leading FM teams.
• Senior FM professionals looking to enhance their leadership skills.
• HR professionals and team facilitators in FM organizations.
• Anyone involved in the management of Facilities Management teams and operations.

Course Outline

Day 1: Foundations of Building Effective Teams in FM

• Introduction to Team Dynamics
  • The importance of strong teams in Facilities Management.
  • Key characteristics of high-performing teams: Trust, collaboration, and communication.
  • Understanding the stages of team development: Forming, storming, norming, performing, and adjourning.
• The Role of the Facilities Manager as a Team Leader
  • The responsibilities of a Facilities Manager in team development.
  • Key leadership styles and their impact on team performance.
  • Developing an effective leadership approach based on team needs.
• Assessing Your Team’s Current State
  • Tools and methods for evaluating team performance and cohesion.
  • Identifying strengths, weaknesses, and areas for improvement in your FM team.
  • Conducting team assessments to understand individual and collective goals.
• Workshop: Participants will conduct a team assessment and identify strengths and opportunities for growth within their teams.

Day 2: Building Trust and Communication within FM Teams

• The Role of Trust in Team Building
  • Why trust is essential for effective collaboration and decision-making.
  • How to foster trust within your FM team and overcome trust barriers.
  • Techniques for building and maintaining trust: Transparency, consistency, and accountability.
• Communication Skills for Effective Teamwork
  • The importance of clear and open communication in FM operations.
  • Strategies for improving communication: Active listening, feedback, and ensuring everyone’s voice is heard.
  • How to manage communication in a multicultural or diverse FM team.
• Collaboration and Conflict Resolution
  • How to encourage collaboration and cooperation in a team environment.
  • Identifying common sources of conflict and how to prevent them.
  • Techniques for resolving conflicts constructively and maintaining team cohesion.
• Interactive Activity: Participants will engage in role-playing exercises focused on trust-building and resolving communication barriers within their teams.

Day 3: Motivation and Performance Management in FM Teams

• Motivation Theories and Their Application in FM
  • Understanding key motivation theories: Maslow’s Hierarchy of Needs, Herzberg’s Two-Factor Theory, and McGregor’s Theory X & Y.
  • How to identify what motivates each individual on your team and tailor your approach accordingly.
  • Techniques for fostering intrinsic and extrinsic motivation within your FM team.
• Setting Clear Goals and Expectations
  • How to set SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) for FM teams.
  • Aligning team goals with organizational objectives to ensure shared success.
  • The role of feedback in goal achievement and performance improvement.
• Performance Management Techniques
  • How to provide constructive feedback and conduct performance appraisals in a team-oriented way.
  • Recognizing and addressing underperformance in a positive manner.
  • Techniques for rewarding and celebrating team successes.
• Workshop: Participants will develop a performance management strategy for their teams, including goal setting, feedback methods, and motivation tactics.

Day 4: Managing Diverse Teams and Enhancing Collaboration

• The Importance of Diversity in FM Teams
  • Understanding the value of diversity: Gender, age, cultural background, and professional expertise.
  • How diversity can drive innovation, problem-solving, and creativity in FM.
  • Challenges and opportunities of managing a diverse team in FM operations.
• Building an Inclusive Team Culture
  • Strategies for promoting inclusivity and ensuring every team member feels valued.
  • Identifying and overcoming unconscious bias in team interactions and decision-making.
  • How to create an environment that fosters collaboration and respect for all team members.
• Effective Collaboration Across Functional Areas in FM
  • How to encourage cross-functional collaboration in FM teams (e.g., facilities operations, maintenance, cleaning, and safety).
  • Tools for improving communication and workflow between different departments in FM.
  • Best practices for facilitating interdepartmental collaboration on large projects.
• Interactive Session: Participants will engage in exercises that explore diversity and inclusion in FM teams, developing strategies for enhancing collaboration and teamwork.

Day 5: Team Development, Continuous Improvement, and Leadership

• Building a Learning and Development Culture within Teams
  • The importance of continuous learning and skill development for FM teams.
  • How to identify and provide training and development opportunities for team members.
  • Encouraging team members to take ownership of their professional growth.
• Fostering a Culture of Continuous Improvement
  • How to create a team-oriented approach to identifying and implementing improvements in FM processes.
  • The role of innovation and problem-solving in team development.
  • Techniques for encouraging creativity and forward-thinking within your team.
• Leadership Strategies for Sustained Team Success
  • How to motivate teams through change and uncertainty.
  • Developing long-term leadership strategies that foster team resilience, adaptability, and success.
  • Building a leadership pipeline within your FM team: Mentoring and succession planning.
• Capstone Exercise: Participants will develop a comprehensive team-building plan, incorporating strategies for communication, motivation, collaboration, and continuous improvement.
• Conclusion and Certification.