Introduction

Efficient work order management is the backbone of modern facilities operations, ensuring tasks are executed seamlessly, costs are controlled, and assets are maintained effectively. This 5-day advanced training course provides participants with the tools, strategies, and technologies needed to optimize work order processes. With a forward-looking perspective, the course emphasizes automation, predictive maintenance, and integrating modern technologies like CMMS (Computerized Maintenance Management Systems) and IoT to meet the challenges of future facilities management.

Objectives

By the end of this course, participants will:

1. Master advanced techniques in work order planning, execution, and evaluation.
2. Understand how to integrate CMMS and IoT technologies to streamline workflows.
3. Learn strategies to reduce downtime, increase productivity, and enhance customer satisfaction.
4. Explore predictive and preventive maintenance approaches for effective work order management.
5. Develop skills to analyze work order data and generate actionable insights.

Who Should Attend?

This course is designed for:

• Facilities Managers and Supervisors seeking to modernize operations.
• Maintenance Managers and Technicians.
• Operations Managers responsible for workflow optimization.
• Professionals involved in asset and work order management.
• CMMS Administrators and IT Specialists supporting facilities operations.

Course Outline

Day 1: Fundamentals of Work Order Management

• Understanding Work Orders
  • Components of a well-structured work order.
  • Lifecycle of a work order: From request to completion.
• Modern Challenges in Work Order Management
  • Balancing cost, time, and quality.
  • Impact of outdated processes on operations.
• Workshop: Auditing and analyzing an existing work order process.

Day 2: Planning and Scheduling Work Orders

• Advanced Work Order Planning Techniques
  • Prioritization strategies (criticality, urgency, and resource availability).
  • Managing recurring and emergency work orders.
• Optimizing Schedules
  • Dynamic scheduling using CMMS tools.
  • Minimizing conflicts and resource bottlenecks.
• Interactive Session: Creating an optimized work order schedule for a complex facility.

Day 3: Technology and Automation in Work Order Management

• Leveraging CMMS for Work Order Management
  • Key features of CMMS tools for work order processing.
  • Integration of work orders with inventory and procurement systems.
• IoT and Predictive Maintenance
  • Role of IoT sensors in generating automated work orders.
  • Using data analytics for predictive and preventive maintenance.
• Case Study: Analyzing a facility’s CMMS implementation for efficiency gains.

Day 4: Performance Measurement and Continuous Improvement

• Key Metrics for Work Order Performance
  • Measuring KPIs: Mean Time to Repair (MTTR), response time, and backlog.
  • Analyzing work order costs and resource utilization.
• Continuous Improvement Strategies
  • Using Lean principles to eliminate waste in work order processes.
  • Conducting root cause analyses for recurring issues.
• Workshop: Developing a KPI dashboard to track work order performance.

Day 5: Leadership, Communication, and Future Trends

• Leadership in Work Order Management
  • Building and motivating teams for effective execution.
  • Effective communication with stakeholders regarding work order progress.
• Future Trends in Work Order Management
  • Smart work orders: AI-driven prioritization and scheduling.
  • The impact of sustainability initiatives on work order processes.
• Conclusion and Certification.