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Stakeholder Management in Construction Projects Training Course

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Stakeholder Management in Construction Projects Training Course

Introduction:

Effective stakeholder management is key to the success of construction projects. Understanding the diverse needs, expectations, and concerns of all stakeholders ensures smoother project execution, reduces risks, and enhances collaboration. This 5-day training course provides participants with a comprehensive understanding of stakeholder management processes, strategies, and tools specific to the construction industry. The course will cover the identification of stakeholders, communication planning, conflict resolution, and stakeholder engagement throughout the project lifecycle. Participants will learn practical techniques to manage relationships and expectations, ensuring project goals are met and all parties remain satisfied.

Objectives:

By the end of this course, participants will:

  1. Understand the importance of stakeholder management in construction projects.
  2. Learn how to identify and analyze stakeholders effectively.
  3. Gain the skills to develop and implement a stakeholder communication plan.
  4. Develop techniques for managing stakeholder expectations and resolving conflicts.
  5. Explore methods to improve stakeholder engagement and ensure project success.
  6. Understand the role of leadership and negotiation in stakeholder management.
  7. Gain practical insights into managing difficult stakeholders in challenging construction projects.

Who Should Attend:

This course is ideal for professionals involved in managing construction projects, including:

  • Project Managers and Construction Managers
  • Site Supervisors and Engineers
  • Stakeholder Engagement Specialists
  • Contracts Managers and Estimators
  • Environmental and Safety Managers
  • Consultants and Contractors
  • Individuals looking to enhance their skills in stakeholder management and project communication

Course Outline:

Day 1: Introduction to Stakeholder Management

  • Session 1: What is Stakeholder Management?
    • Definition and Scope of Stakeholder Management in Construction Projects
    • Why Stakeholder Management Matters: Impact on Project Success, Delays, and Costs
    • Key Principles of Stakeholder Management: Engagement, Communication, and Relationship Building
  • Session 2: Identifying and Analyzing Stakeholders
    • Identifying Project Stakeholders: Internal vs. External Stakeholders
    • Stakeholder Mapping Techniques: Power/Interest Grid, Influence/Impact Matrix
    • Stakeholder Analysis Tools: Understanding Stakeholder Needs and Expectations
  • Session 3: Roles and Responsibilities of Stakeholders
    • Understanding the Role of Owners, Contractors, Consultants, Subcontractors, and Regulatory Authorities
    • The Importance of Aligning Stakeholder Expectations
    • Identifying Primary and Secondary Stakeholders in Construction Projects
  • Activity: Group Exercise – Creating a Stakeholder Map for a Hypothetical Construction Project

Day 2: Developing a Stakeholder Communication Plan

  • Session 1: Effective Communication in Stakeholder Management
    • Communication Strategies: Tailoring Information to Different Stakeholders
    • Tools for Effective Communication: Meetings, Reports, Newsletters, and Digital Platforms
    • The Role of Transparency and Honesty in Building Trust with Stakeholders
  • Session 2: Developing a Stakeholder Engagement Plan
    • Steps for Creating a Stakeholder Communication Plan
    • Planning and Scheduling Communication Activities Throughout the Project Lifecycle
    • Managing Stakeholder Feedback and Continuous Engagement
  • Session 3: Communicating Project Milestones and Changes
    • Reporting on Progress: Frequency, Format, and Content of Updates
    • Managing Changes: Informing Stakeholders About Scope, Budget, or Timeline Changes
    • Minimizing the Impact of Delays and Budget Overruns on Stakeholder Relations
  • Activity: Hands-on Exercise – Drafting a Stakeholder Communication Plan for a Construction Project

Day 3: Managing Stakeholder Expectations

  • Session 1: Understanding Stakeholder Expectations
    • Aligning Stakeholder Expectations with Project Goals and Deliverables
    • Managing Conflicting Stakeholder Expectations: How to Balance Competing Demands
    • Identifying Potential Risks and Developing Mitigation Plans
  • Session 2: Stakeholder Engagement and Trust Building
    • Building Positive Relationships with Stakeholders: Transparency, Consistency, and Reliability
    • The Importance of Listening and Addressing Stakeholder Concerns
    • Proactive Problem Solving and Conflict Resolution
  • Session 3: Tools and Techniques for Managing Expectations
    • Setting Realistic Expectations: Scope, Time, Cost, and Quality Constraints
    • Managing Project Changes and Expectations During the Project Lifecycle
    • Addressing Unforeseen Issues: Communication During Crisis or Conflict
  • Activity: Role-Playing Exercise – Managing Stakeholder Expectations in Challenging Scenarios

Day 4: Conflict Resolution and Negotiation Skills

  • Session 1: Understanding Conflict in Stakeholder Relationships
    • Types of Conflicts: Misunderstandings, Differing Priorities, and Resource Allocation
    • Recognizing the Early Signs of Conflict: Prevention and Early Intervention
    • Conflict Management Styles: Avoidance, Collaboration, Competition, Accommodation, and Compromise
  • Session 2: Conflict Resolution Strategies
    • Negotiation Techniques: Win-Win Approach, Mediation, and Arbitration
    • Resolving Disputes with Stakeholders: Legal and Contractual Aspects
    • Techniques for Effective Communication During Conflict Resolution
  • Session 3: Managing Difficult Stakeholders
    • Identifying Difficult Stakeholders: Resistance, Aggression, and Over-Demanding Behavior
    • Strategies for Managing Difficult Stakeholders Without Damaging Relationships
    • Techniques for Managing High-Power Stakeholders (Clients, Regulators, Senior Management)
  • Activity: Case Study – Conflict Resolution in a Construction Project: Analyzing and Resolving Disputes

Day 5: Advanced Stakeholder Engagement and Project Success

  • Session 1: Advanced Stakeholder Engagement Techniques
    • Stakeholder Workshops and Focus Groups: Gaining Feedback and Collaboration
    • Online and Social Media Engagement: Reaching a Broader Audience of Stakeholders
    • Influencing Stakeholders: Persuasion and Building Consensus
  • Session 2: Stakeholder Engagement in Sustainable Construction Projects
    • The Role of Stakeholders in Sustainable and Green Building Practices
    • Engaging Stakeholders in Environmental Impact and Safety Considerations
    • Achieving Sustainability Goals through Stakeholder Collaboration
  • Session 3: Measuring Stakeholder Satisfaction and Project Success
    • Tools for Measuring Stakeholder Satisfaction: Surveys, Interviews, and Feedback Mechanisms
    • Key Performance Indicators (KPIs) for Stakeholder Management and Engagement
    • Celebrating Success and Acknowledging Contributions from Key Stakeholders
  • Activity: Group Brainstorming – Building a Stakeholder Engagement Strategy for a Sustainable Construction Project

Course Delivery:

  • Interactive Lectures: In-depth theoretical sessions focused on stakeholder management principles and methods.
  • Group Exercises: Practical, hands-on activities to develop skills in stakeholder mapping, communication, and conflict resolution.
  • Case Studies: Real-world examples to examine common stakeholder management challenges and solutions in construction projects.
  • Role-Playing: Simulated exercises to practice managing stakeholder expectations and resolving conflicts.
  • Workshops: Collaborative projects to develop stakeholder communication plans and engagement strategies.

Date

Jun 16 - 20 2025
Ongoing...

Time

8:00 am - 6:00 pm

Durations

5 Days

Location

Dubai

Category

Next Occurrence

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